Dog Training Equipment Help & Advice (FAQs)

Straight answers to the questions handlers ask us most about dog training equipment, from e-collars and Herm Sprenger prong collars to bite sleeves, IGP dumbbells, tracking lines and training clothing. IGP is the international utility dog trial of the FCI (Fédération Cynologique Internationale).

Every answer is based on manufacturer specifications, the FCI IGP regulations or our own store policies. Where it's a matter of training judgement, we say so.

Can't find your answer? Email info@k9store.co.uk and a trainer will help.

Contents

• E-collars (22)
• E-collar troubleshooting (10)
• Prong and training collars (14)
• Leads (7)
• Bite work and protection (13)
• IGP and obedience (14)
• Tracking (11)
• Training clothing and sizing (8)
• Toys, balls and tugs (8)
• Ordering, delivery and returns (10)

E-collars

Compare every model in our e-collars and remote dog training collars range.

What is an e-collar?

An e-collar, or remote training collar, is a receiver worn on the dog's collar strap and a handheld transmitter. The handler can send a tone, a vibration or an adjustable electronic stimulation.

Educator models offer 100 stimulation levels, most Dogtra models 0–100 (the ARC 800 has 127), and Martin System remotes 18. Most handlers work at the lowest level the dog notices. Please read are e-collars legal in the UK? before you buy, and get guidance from an experienced trainer.

Shop: Educator ET-300 Mini Educator, Dogtra 640X

Are e-collars legal in the UK?

E-collars are legal to buy and sell across the UK. Using one is legal in England, Scotland and Northern Ireland. Using one on a dog or cat is banned in Wales under the Animal Welfare (Electronic Collars) (Wales) Regulations 2010. The proposed 2024 ban in England never became law.

Animal welfare law applies everywhere, so use must never cause unnecessary suffering. Our guide, are e-collars legal in the UK?, explains the position in each nation and is reviewed regularly.

Which e-collar suits my dog?

Start with the dog's size and the distance you train at. Each manufacturer gives a minimum dog weight: 5 lb for the Educator ET-300 and ME-300, 30 lb or more for the ET-800, 5 kg for the Dogtra 640X and 15 kg for the 1200X.

The ME-300 has a smaller receiver for small dogs. Then match the range to your work and decide whether you need one dog or two.

If you're unsure, email us your dog's breed, weight and coat, and what you train.

Shop: Educator ME-300 Micro Educator, Educator ET-300 Mini Educator, Dogtra 640X

What range do your e-collars have?

Ranges are as stated by each manufacturer. Educator: ME-300 1/3 mile, ET-300 and EZ-900 1/2 mile, ET-800 1 mile, FE-560 up to 300 yards. Dogtra (Europe): iQ PLUS 400 m, 640X 600 m, ARC 800 800 m, 1200X 1,200 m.

Martin System quotes 1,500 m for the Chameleon III B with the PT3000 remote. Woodland, hills and buildings can reduce range in practice, so choose a model with some range to spare.

Shop: Educator ET-300, Dogtra 640X, Martin System Chameleon III B Set

Are e-collars waterproof?

Most models we sell are made for wet work, but ratings differ. The Educator ET-300 is rated IP68 in its manual. On the Dogtra 640X, ARC 800 and 1200X, both the receiver and the transmitter are rated IPX9K.

On the iQ PLUS the receiver is IPX9K and the transmitter IPX6 (water-resistant). Martin System lists the Chameleon III B and Micro B collars as waterproof and the PT3000 remote as water-resistant.

Educator advises tightening the receiver screws once or twice a month if it's often in water.

Shop: Dogtra 640X, Educator ET-300

How long does an e-collar battery last, and how long does it take to charge?

Educator says a fully charged system normally holds its charge for 24–48 hours, so charging every other day is usual. A full charge on the ET-300 takes about 2 hours.

Dogtra lists a recharge time of 2–3 hours for its lithium-polymer models. The Martin System Micro B collar charges in about 4 hours. The PT3000 remote runs on a CR2 battery that isn't rechargeable.

Educator quotes 1–2 years, or 200–300 charge cycles, for its LiPo batteries, and says heat and cold are the enemies of LiPo batteries.

How should an e-collar fit, and how tight should it be?

Both contact points must touch the skin. Fit the strap snugly enough that the receiver doesn't slide around, but not so tight that it rubs.

Educator advises placing the receiver on either side of the neck, just below the ear, with room for a couple of fingers under the strap.

Wear it for no more than 12 hours in any 24, move it every 2–3 hours, and never leave it on overnight. Check the skin under the points each time you take it off.

Shop: Educator CPAD-010 Soft Wing Comfort Pad

Which contact points do I need for a long or thick coat?

Longer points reach through a dense coat, while shorter points or comfort pads suit short coats. The Educator ET-300 comes with 5/8" and 3/4" points, and the CPAD-010 Soft Wing pad fits the RX-090 and RX-120 receivers but not the ME-300. Dogtra 25 mm female points fit Dogtra's female-point models but not the X-Series (640X, 1200X), which use male points.

Martin System's 15 mm and 19 mm injected points fit Chameleon collars but not the Micro B.

Shop: Dogtra 25 mm Contact Points, Martin System Injected Contact Points, Educator CPAD-010 Soft Wing

Do e-collars have tone and vibration as well as stimulation?

Yes, on most models. The Educator ET-300, ME-300 and EZ-900 have tone and vibration as well as stimulation, and the EZ-900 lets you program several vibration and tone modes.

The Dogtra 640X and 1200X have tone and Dogtra's XPP vibration, and the ARC 800 lists vibration but not tone. The Martin System Chameleon III B can be set to vibration, tone, LED or stimulation, alone or combined.

If you want no stimulation at all, the Educator PG-300 is vibration and tone only.

Shop: Educator PG-300 Pager (no stimulation), Educator EZ-900

Can I use one remote for two dogs?

Yes. The Educator ET-302 is the two-dog version of the ET-300, and most single-dog Educator sets, including the EZ-900, can be expanded to two dogs with an extra receiver. The Dogtra 640X and 1200X can be expanded to three dogs, and we stock two-dog versions of both.

Martin System's PT3000 remote controls up to two collars. Ask us before buying an extra receiver separately, so we can confirm it pairs with your transmitter.

Shop: Educator ET-302 (2 dogs), Dogtra 640X Two Dog

What's the difference between Educator, Dogtra and Martin System?

All three make remote training collars, but they work differently. Educator (E-Collar Technologies, USA) offers 100 levels of what it calls "blunt" stimulation, with a boost button and a lock-and-set feature.

Dogtra uses a rheostat dial (0–100 on most models), and its X-Series is rated IPX9K. Martin System uses 18 levels, a rising mode, the Finger Kick button and the Doggify app. The right choice depends on your dog, your range and the controls you prefer.

Related guides: Educator vs Dogtra and Mini Educator ET-300 vs ET-302

Shop: Educator ET-300, Dogtra 640X, Martin System Chameleon III B Set

Do your e-collars come with a UK plug?

Our Educator and Dogtra e-collars are supplied with a UK adaptor for the charger, as shown by "UK Adaptor" in their product names. Martin System's PT3000 remote runs on a CR2 battery, and its collars charge by cable or wirelessly.

E-collars ship with free insured next-day delivery (Royal Mail Special Delivery) to Great Britain. Northern Ireland orders carry a £3 postage paperwork charge.

Can I return an e-collar?

For hygiene reasons, an e-collar supplied sealed can't be returned under the 14-day change-of-mind rule once the seal is broken, because the contact points sit against your dog's skin. This doesn't apply if it's faulty.

If it's faulty or not as described within 30 days of delivery, you're entitled to a full refund. After that, faults are handled under the manufacturer's warranty. If you're unsure which model to choose, ask us before you open it. See our returns policy.

What level should I start my e-collar on?

Start at zero. Hold the continuous button and raise the level slowly, about 2–3 levels a second, until your dog first notices, then release.

E-Collar Technologies says that level is usually between 5 and 20 on its 0–100 scale. Dogtra says to look for a neck movement, a head shake or a look over the shoulder.

Use the lowest level your dog calmly acknowledges. Our guide how to introduce an e-collar walks you through it. Using an e-collar is banned in Wales; see are e-collars legal in the UK?

How long can my dog wear an e-collar each day?

E-Collar Technologies says no more than 12 hours in any 24, and to rotate the collar slightly each day. Dogtra says to remove the receiver after 8 hours of use and move it every few hours on long wear. We'd suggest putting it on for training and taking it off afterwards.

My dog's neck looks red where the contact points sit. What should I do?

Stop using the collar until the skin has fully healed, which is what E-Collar Technologies advises. Check the fit (snug, with room for two fingers), and check the receiver isn't left on for long periods.

If you're worried, ask your vet, and ask us which contact points or comfort pads suit your model.

Is my dog big enough for an e-collar?

Each model has a minimum dog size. E-Collar Technologies lists 5 lb or more for the Mini Educator ET-300, and 3 lb or more for the Micro Educator ME-300 and the PG-300 pager.

Dogtra lists 5 kg for the 640X and YS300, and 15 kg for the YS600. Check the product page, or ask us.

Do Dogtra contact points fit every Dogtra collar?

No. X-Series collars, such as the 640X and 1200X, use male contact points. The 25 mm Dogtra pair we sell is the female surgical-steel type, which Dogtra says is not compatible with X-Series. Tell us your model and we'll check the right part.

What are e-collar comfort pads for?

Comfort pads replace standard contact points. The Educator CPAD-010 Soft Wing is a gentler design for short to medium single coats.

The CPAD-011 Ultra Wing has more aggressive wings to reach through long, dense double coats. Both fit the Mini Educator and most Educator receivers, but not the Micro Educator ME-300.

See also: the ET-300 Mini Educator E-Collar Soft Wing Kit, which adds a CPAD-010 Soft Wing pad

How does an anti-bark collar work, and can I use one in Wales?

The Dogtra no-bark collars we sell detect barking and respond automatically. The YS300 uses a sound sensor. The YS600 uses an accelerometer bark sensor.

The Smart NoBark detects barking, howling and whining. All three have a non-stimulating vibration mode. They are electronic collars, so using one on a dog is banned in Wales. See are e-collars legal in the UK?

Shop: anti-bark collars

Is there a vibration-only option?

Yes. The Educator PG-300 is a pager-only remote with vibration and tone and no static stimulation. If you are in Wales, check the Welsh regulations and the product's features first.

What warranty do e-collars have?

If an item is faulty, you're entitled to a full refund within 30 days of delivery. After 30 days, faults are handled under the manufacturer's warranty.

Please contact the manufacturer directly, as this is the quickest way to get a repair. This doesn't affect your statutory rights. E-Collar Technologies gives a 2-year warranty on its Educator systems.

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E-collar troubleshooting

Quick fixes for the most common e-collar problems, taken from the manufacturers' own manuals. For step-by-step help for each Educator, Dogtra and Martin System model, see our e-collar troubleshooting guide.

My e-collar won't turn on. What should I check first?

Charge both the handset and the collar fully. Dogtra collars and the Mini Educator take about 2 hours, and the light turns from red to green when they are full.

Dogtra units switch off while charging, so turn them back on after you unplug them. If it still won't charge, check that the pin inside the charging port is straight and the port is clean.

The collar isn't responding to the remote. How do I re-pair it?

With the collar off the dog and the level at 0, put the collar into pairing mode and then press the confirming buttons. On Educator and Dogtra iQ/ARC models, hold the red dots together until the green light flashes quickly.

On the Dogtra 640X and 1200X, hold the collar's power button for 5 seconds. Each model's exact button sequence is in our e-collar troubleshooting guide.

What do the coloured lights on my collar mean?

On Dogtra collars, green means full, amber means medium and red means it needs charging, and the light blinks every 4 seconds when it is ready.

Educator says blinking green means charged, yellow or orange means getting low and blinking red means it needs charging soon, and the light turns solid red while you press a button.

The light comes on but my dog doesn't react. Is it broken?

Usually not. Check both contact points are touching the skin (see how to fit an e-collar), check the battery, and raise the level gradually until your dog shows a small response.

To test it yourself, Dogtra suggests your inner wrist or fingertips and Educator suggests your bare inner forearm. You can also use the test light supplied.

Why can't I change the level on my Mini Educator?

The dial is locked. If "1D" or "2D" is solid rather than flashing, press and hold the top of the dial to unlock it.

On the Dogtra 640X and 1200X, a lock icon on the screen means the level lock is on, so hold the top of the dial for 2 seconds.

Why is the range shorter than it says on the box?

The rated range is for flat, open ground. Trees, hills, buildings, wet weather, vehicles, metal fencing and power lines all reduce it. Keep your fingers off the antenna, hold the handset upright and away from your body, and keep the handset charged.

Can my dog swim with the e-collar on?

It depends on the model. The Mini Educator is sold as fully waterproof, and the Dogtra 640X, 1200X and Smart NoBark are rated IPX9K.

Educator says its EZ-900 series and FOB handsets are only water-resistant and may not float, and Dogtra says the iQ Plus handset is water-resistant only. Keep rubber charging plugs closed and rinse the collar after use.

My Dogtra bark collar light goes out. Is it faulty?

No. The YS300 goes to sleep after about 10 seconds without barking and the YS600 after about 30 seconds, to save the battery. It wakes when your dog barks.

To check it works, use TEST mode. The YS300 vibrates three times when you scratch the test area with a coin, and the YS600 vibrates twice when you scratch between the points with a pen cap.

My bark collar seems to go off on its own.

Take off any other collar or tag. Dogtra says buckles rubbing against a bark collar can set it off.

My e-collar is faulty. Who handles repairs?

Contact us first with your model and what the lights are doing, and we'll point you to the right route. Within 30 days of delivery, we deal with it and you're entitled to a full refund.

After 30 days, faults go to the manufacturer under its warranty. The time limits are under What warranty do e-collars have?

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Prong and training collars

Compare e-collars, prong, grot, slip and fur saver collars in our dog training collars range.

What is a prong collar?

A prong (pinch) collar is a chain of linked metal elements with rounded prongs that sit against the neck. Herm Sprenger collars have a centre plate, which Sprenger says relieves pressure on the larynx, and an assembly chain that limits how far the collar closes.

Sprenger states they're for on-lead training only, not off-lead use or travel. They're legal in the UK, but welfare law applies. Read are prong collars legal in the UK? and get hands-on help from an experienced trainer.

Shop: Herm Sprenger Prong Collar Black 3.2 mm, Herm Sprenger Prong Collar Black 2.25 mm

Are prong collars legal in the UK?

Yes. As of November 2026, no UK nation specifically bans prong collars. But owners everywhere are bound by animal welfare law. The Welsh Code of Practice for the Welfare of Dogs calls prong collars "not acceptable", and Northern Ireland consulted in 2026 on banning their use.

Our guide, are prong collars legal in the UK?, sets out each nation with sources.

What size prong collar does my dog need: 2.25 mm or 3.2 mm?

Prong size has two parts: the wire gauge (link thickness) and the length. We stock Herm Sprenger in 2.25 mm (small) and 3.2 mm (large).

Herm Sprenger rates the 2.25 mm for dogs up to 18 kg (40 lb) and the 3.2 mm for dogs up to 40 kg (88 lb).

For length, Herm Sprenger USA advises measuring the neck and adding 2 inches (5 cm), then adding or removing links to fine-tune the fit. If your dog is between sizes, email us its weight and neck measurement.

Shop: Herm Sprenger 2.25 mm, Herm Sprenger 3.2 mm

How should a prong collar fit?

It should sit high on the neck, just behind the ears and under the jaw. It should be snug but not tight, so it doesn't slide down the neck or pinch when the dog is at rest.

Clip the lead to both rings for a centred action, as Sprenger advises. Never leave it on an unsupervised dog, in a crate or as an everyday collar, and use a flat collar for ID tags. Check the neck regularly and stop if you see marks or soreness.

Shop: Herm Sprenger Prong Collar with ClicLock 3.2 mm

Related guide: how to fit a prong collar

How do I add or remove links on a Herm Sprenger collar?

Each link hooks into the next. Most handlers open the collar, press a link's prongs together slightly to unhook it, then reconnect the collar. Extra links must match your collar's wire gauge.

Sprenger link lengths are 3 cm for 2.25 mm and 4 cm for 3.2 mm, so each link changes the length by that amount. We sell black stainless extra links in 2.25 mm and 3.2 mm.

Shop: Herm Sprenger Extra Link (Black)

What is ClicLock, and do I need it?

ClicLock is Herm Sprenger's quick-release buckle. A collar without it is put on by unhooking a link, or by slipping it over the head. Sprenger recommends ClicLock where a dog's head is much bigger than its neck, and it makes putting the collar on and taking it off quicker.

We stock 3.2 mm Ultra-Plus collars with ClicLock in black and silver, plus the NeckTech Sport with ClicLock.

Shop: Ultra-Plus with ClicLock, Black 3.2 mm, Ultra-Plus with ClicLock, Silver 3.2 mm

What's the difference between the NeckTech Sport and a standard prong collar?

The Herm Sprenger NeckTech Sport has wide links (3 cm) and looks more like an ordinary collar. Its rounded prongs curve inwards, and like the Ultra-Plus it has a centre plate.

Sprenger notes it's particularly comfortable for short-haired breeds. Sprenger makes it in 48 cm and 60 cm, and it adjusts by adding or removing elements. The standard Ultra-Plus uses round wire links in 2.25 mm or 3.2 mm gauge.

Shop: NeckTech Sport with ClicLock, Silver, NeckTech Sport with ClicLock, Matt Black

Black or silver: which finish should I choose?

Both are stainless steel. Sprenger's black finish is made by blackening stainless steel with a galvanic process and then polishing it. It isn't a permanent coating, so with use it wears to an antique look. Silver stainless keeps its natural steel colour.

Shop: Herm Sprenger 3.2 mm Silver, Herm Sprenger 3.2 mm Black

Should I use rubber tips or a collar cover?

Many trainers fit rubber tips or a cover on thin-coated or sensitive dogs, and our prong collar guide suggests them where appropriate. A cover also hides the collar. The Schweikert tactical cover is a 45 mm webbing collar with hook-and-loop that adjusts steplessly.

It has extra hook-and-loop inside for an e-collar receiver and an elastic insert so it isn't too tight during sport. Whatever you use, check the fit and the skin regularly.

Shop: Schweikert Prong / E-Collar Cover with Handle, Prong Collar Cover 3.2 mm Black

What is the Starmark Pro-Training collar, and how does it compare with a prong?

The Starmark Pro-Training Collar is a linked, pronged training collar that looks more like a flat collar, with a quick-release snap. Its "watch band" links let you size it, and extra links come in packs of three.

The large size is 21" long and 1" wide. Starmark doesn't state the material or gauge. Like any prong-style collar, Starmark says it's for training only and must never be left on an unattended dog.

Shop: Starmark Pro-Training Collar Large

What is a fur saver chain collar, and how do I size it?

A fur saver has long links that are kinder to the coat and reduce hair breakage on long or fine coats. Sprenger suggests the 3 mm for medium dogs such as Labradors, Dobermanns and Beagles.

Because it slips over the head, measure around the widest part of the head and add 3 cm. Our sizes run from 50 cm to 72 cm, measured from O-ring to O-ring (±10 mm). Like any slip collar, use it only under supervision.

Shop: Herm Sprenger Fur Saver 3 mm Silver, Herm Sprenger Fur Saver 3 mm Black

Related guide: how to fit a fur saver collar

Are prong collars or check chains suitable for puppies?

We don't recommend prong collars or check chains for puppies. Welfare codes urge caution: Defra's dog welfare code says collars "should not cause any pain or discomfort", and the Welsh code calls prong collars and choke chains "not acceptable".

For a puppy, many trainers use a flat collar or a well-fitted harness with reward-based training. See our puppy training range and are prong collars legal in the UK?.

Can I leave a prong collar on my dog?

No. Use it only on a lead during training, never on an unsupervised dog, in a crate, or as an everyday collar. Use a flat collar for ID tags. Herm Sprenger says its prong collars are for on-lead training only.

Will the black finish on a Herm Sprenger collar wear off?

Over time, yes. Sprenger blackens the stainless steel with a galvanic process and then polishes it. It isn't a permanent coating, so it gradually wears to an antique look with use.

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Leads

What is a slip lead, and when should I use one?

A slip lead combines a lead and a loop that tightens around the neck, so you can put it on and take it off in seconds.

Gundog handlers use them in training and in the field because no collar is left on the dog. Our 130 cm gun dog slip lead is 6 mm cord with a horn stopper to adjust the loop.

Its maker notes it has no pull limiter. Many trainers fit the loop high on the neck, and never use a slip lead to tie a dog up.

Shop: Gun Dog Slip Lead 1.3 m, Schweikert Teamsport Jogi Adjustable Slip Lead

See also: all slip and grot leads

What is a grot lead or grot collar?

"Grot" is the term working-dog handlers use for a thin cord slip collar or slip lead. Our Schweikert grot is 6 mm nylon cord with an adjustable loop and a pull limiter (stop), in a 1.5 m lead or a collar.

The Hans Verbruggen grot is 4 mm. Schweikert describes them as extremely light and silent, for immediate, sensitive communication. Many trainers fit them high on the neck and only use them under supervision.

Shop: Schweikert Grot Slip Lead 1.5 m, Schweikert Grot Slip Collar 6 mm

What does the stop (pull limiter) on a slip lead do?

A stop, or pull limiter, is a stopper ring or bead that limits how far the loop can close. Schweikert's grot lead and collar have one, and so does the Jogi lead, which has a sliding ring and a locking ring.

The gun dog slip lead uses a horn stopper to set the loop size, but its maker notes it has no pull limiter. Many trainers prefer a stop on a slip lead for a young or excitable dog.

Shop: Schweikert Teamsport Jogi Lead, Schweikert Grot Slip Lead

What length of lead do I need?

It depends on the job. Many trainers use a short lead for close control in heelwork and protection, a medium-length lead as an all-rounder, and a long line for recall work and tracking.

Under the FCI-IGP 2025 rules, the tracking line is 5 m at IGP-1 and 10 m at IGP-2 and IGP-3 (p.36, p.38). The Schweikert Jogi lead comes in 1, 2, 3, 5 and 10 m, and Schweikert's cotton work lead is 5 m.

Shop: Schweikert Teamsport Jogi Lead, Schweikert Cotton Work Lead 5 m, Schweikert Leather Lead with Loop Handle

Leather, rubberised or nylon lead: which should I choose?

This comes down to preference. Leather is comfortable in the hand; Schweikert's leather leads are greased cowhide. Schweikert's rubberised grippy lead has rubber threads braided into the webbing, so it's comfortable in the hand and non-slip.

Plain nylon or polyester webbing is light and easy to wash. Many trainers keep a leather lead for obedience and a grippy or long line for fieldwork.

Shop: Schweikert Leather Lead with Loop Handle, Schweikert Grippy Lead with Handle 20 mm

What lead suits a puppy?

Choose something light, with a small, light clip and a comfortable handle. Many trainers use a short, light lead on a flat collar or harness for everyday training, and a longer line for recall practice in safe, open spaces.

We don't recommend slip leads or check chains for young puppies. Browse our puppy training range.

Shop: Schweikert Teamsport Jogi Lead

Is a slip lead without a stop legal?

We have found no UK law that specifically bans slip leads. Wales's statutory dog welfare code says choke chains are "not acceptable", and Northern Ireland consulted in 2026 on banning choke collars.

Sporthund says its gun dog slip lead has no pull limiter and advises checking the law where you live. For training we prefer leads and collars with a stop. See our grot and slip lead guide.

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Bite work and protection

Which bite sleeve should I buy for a puppy or young dog?

Many trainers start a puppy on a soft bite pillow or tug, then move to a soft young-dog sleeve before a hard sleeve. Schweikert's Grippy young-dog sleeve has a softly padded jute bite surface and fits either arm.

The Schweikert Ian is a light starter sleeve with jute. Sporthund's Balance Long has a soft, springy bite surface that young dogs can carry with a central grip. Your helper's advice on your dog's grip should guide the choice.

Shop: Schweikert Grippy Jute Puppy Sleeve, Schweikert Ian Puppy Sleeve (Left), Sporthund Balance Long Young Dog Sleeve

Related guide: how to choose a bite sleeve

What's the difference between a soft sleeve, a transition sleeve and a hard sleeve?

Soft and young-dog sleeves have a padded, forgiving bite surface that's easy to grip. Transition sleeves add some resistance. The Knut Fuchs transition sleeve has built-in plastic plates that the dog overcomes with a full, firm grip.

Trial sleeves, such as the Schweikert Jörg (about 1,300 g) and the Sporthund Competition (1.25 kg), are built for helpers working adult dogs in advanced and trial work. Many trainers move up gradually as the grip matures.

Shop: Knut Fuchs Transition Sleeve Nylcot, Schweikert Jörg Sleeve (Left), Sporthund Competition Sleeve

Jute, Nylcot or French linen: what's the difference?

Jute is a natural fibre with a grippy texture, and it's widely used for puppy and young-dog equipment and sleeve covers. Nylcot is a hard-wearing cotton-synthetic blend; Schweikert's Nylcot tugs are softly padded.

French linen is a tightly woven natural fabric that many trainers use later in a dog's development. Trainers differ on the order, so be guided by your helper and your dog's grip.

Shop: Schweikert Nylcot Puppy Tug 15 cm, Schweikert Jute Tug Roll 25 cm

Do I need a left-arm or right-arm sleeve?

Many sleeves come in left and right versions, including the Schweikert Jörg, the Ian puppy sleeve and the Sporthund Competition sleeve. Some, such as the Schweikert Grippy and the Jari half sleeve, fit either arm.

Many IGP helpers hold the stick in the right hand and wear the sleeve on the left arm, so left-arm versions are a common choice. Choose the arm your helper works on.

Shop: Schweikert Jörg Sleeve (Left), Schweikert Jari Half Sleeve (either arm)

Will a sleeve cover fit my sleeve?

Check compatibility first, because sleeves differ in shape. The Schweikert Extra Strong Standard cover is pure jute and fits Schweikert's standard sleeves, including the Jörg, on either arm.

Sporthund's Competition sleeve needs its own cover because of its special shape, so standard covers don't fit; use the matching Competition cover, which comes in left and right versions.

Sporthund also makes a jute cover with a universal fit that fits most standard bite sleeves. Covers protect the sleeve's bite bar and can be replaced as they wear.

Shop: Schweikert Jute Extra Strong Standard Cover, Sporthund Competition Sleeve Cover, Sporthund Jute Cover for Standard Sleeves

What's the difference between a bite pillow, a tug and a bite roll?

A tug is a long, narrow item with one or two handles, used for play and for building a full grip. A bite pillow (bite cushion) is wider and usually has handles, and it's often the first step towards sleeve work.

A bite roll sits between the two. Some pillows are made for puppies: the Sporthund Puppy Hollow pillow is flat, soft Nylcot, 28 × 17 cm and about 400 g.

Shop: Sporthund Puppy Hollow Bite Pillow, Schweikert Jute Bite Roll with Handles

See also: bite pillows and cushions and the Puppy Bite Work Starter Kit

What is a hidden (civil) sleeve?

A hidden or civil sleeve is worn under clothing, so the dog learns to bite a person rather than looking for visible equipment. The Sporthund civil sleeve has a plastic reinforcement and a hook-and-loop fastening for a secure fit.

Hidden sleeves are for experienced helpers and dogs working in personal protection or service roles, and should be used under qualified supervision.

Shop: Sporthund Civil Covert Sleeve

What protective clothing does a helper need?

Helpers usually wear scratch trousers and a protection jacket under or alongside the sleeve, to guard against scratches and misplaced grips. Schweikert's Aero protection trousers are made of light, breathable AERO imitation leather.

They're padded at the front to below the knee and unpadded at the back for freedom of movement, and machine washable at 30°C. This is protective gear for bite work, not everyday clothing.

Shop: Schweikert Aero Protection Scratch Pants, Schweikert Aero Protection Jacket

See also: the IGP Helper Kit and IGP protection equipment

Which muzzle should I choose for a working dog?

It depends on the job. The Schweikert K9 service-dog muzzle is a shape-retaining, hard-wearing synthetic with a concealed steel bar at the front.

The K9 Muzzle Soft is lighter. Schweikert makes both in XS–XL, so check the sizes we stock on each product page. Wire muzzles with leather padding are built for muzzle-punch work.

Whatever the type, make sure your dog can pant comfortably, and many trainers introduce a muzzle gradually with rewards. Ask us for the size chart if you're unsure.

Shop: Schweikert K9 Muzzle, Schweikert K9 Muzzle Soft, Schweikert Wire Muzzle T1

What harness is used for protection or pulling work?

Work harnesses spread the load across the chest, and many trainers use them for back-tie work and pulling. The Schweikert padded nylon work harness has a padded chest piece, strong rings and a grab handle.

It comes in S–M (60–80 cm girth) and L–XL (80–100 cm). Schweikert also makes a riveted leather work harness with felt chest padding. A tracking harness is a separate item, covered under Tracking.

Shop: Schweikert Padded Nylon Work Harness, Schweikert Working Dog Leather Harness

What is a transitional bite pillow?

A transitional pillow sits between a bite pillow and a sleeve. Sporthund's Transitional Bite Pillow is based on its transition sleeve but is more compact and lighter, so young or smaller dogs can carry it.

Schweikert's Jute "Profi" Bite Pad, about 37 × 30 cm, is designed for the move from bite tug to young-dog sleeve.

What is a prey lead for?

A prey lead (Schweikert calls it a Beuteleine) attaches to a protection sleeve or bite pillow. Trainer guidance: it lets you move the sleeve or pillow like prey. Sporthund also says a lead can be tied to the textile handle of its Puppy Hollow Bite Pillow.

At what age can a dog start IGP protection?

For trials, the FCI-IGP 2025 rules set minimum ages of 18 months for IGP-1, 19 for IGP-2 and 20 for IGP-3, and the dog must pass the BH/VT (companion dog test) first.

There's no rule for foundation play. Trainer guidance: puppies start on soft tugs, and the kit moves on as the grip develops, not by age. See our bite tug and bite pillow guide.

Helper kit you'll also need

Helpers in bite work wear protective trousers and carry a padded stick. Protection clothing is protective gear, not everyday clothing.

Sleeve covers

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IGP and obedience

What dumbbell weights are used in IGP-1, IGP-2 and IGP-3?

Under the FCI-IGP 2025 rules, the retrieve on the flat uses a 650 g dumbbell at IGP-1, 1,000 g at IGP-2 and 2,000 g at IGP-3 (p.46, p.82).

In a trial, the organiser supplies the dumbbells and every competitor uses the same ones, so your own dumbbells are for training at those weights. Our Schweikert beechwood set covers all three weights.

Shop: Schweikert IGP Dumbbell Set 650 g / 1 kg / 2 kg, Schweikert IGP Beechwood Dumbbell

What are adjustable training dumbbells for?

Adjustable dumbbells let you change the gap between the side pieces. Schweikert says this stops the dog rolling the dumbbell backwards and makes chewing uncomfortable, which encourages a calm hold.

Their set comes in 650 g, 1,000 g and 2,000 g. Schweikert notes they're training dumbbells only and not approved for trials. Sporthund's IGP dumbbell has an interchangeable centre bar, so you can change the grip surface.

Shop: Schweikert Adjustable Dumbbell Set

What equipment do I need to start IGP?

For obedience you'll need a dumbbell (650 g to start), a lead, a collar and a training vest with toy pockets. For tracking you'll need a tracking line (5 m at IGP-1, 10 m at IGP-2 and IGP-3), articles and a flag to mark the start.

For protection, your club will usually provide the helper's sleeve, stick and blinds, but many handlers buy bite pillows and tugs for foundation work. Your club will advise. See our IGP equipment guide.

Shop: Schweikert IGP Dumbbell, IQ Dogsport Dog Sport Vest 3.0

Starter kits: IGP Tracking Starter Kit, IGP Obedience Starter Kit and IGP Helper Kit. Shop by phase: IGP tracking, IGP obedience and IGP protection

What is IGP, and what do I need before entering?

IGP is the FCI's international utility dog trial, formerly known as IPO or Schutzhund, with tracking, obedience and protection phases. You must pass the companion dog test (BH/VT) before entering IGP-1, and each higher level requires the one below.

Under the FCI rules, the minimum age is 18 months for IGP-1, 19 months for IGP-2 and 20 months for IGP-3. Your local IGP club can tell you about trials near you.

For the tracking phase you also need tracking articles: three at each level (your own at IGP-1), each about 10 × 2–3 × 0.5–1 cm and in different materials within a track (FCI-IGP 2025, p.36–37).

Shop: Schweikert Tracking Article (Individual), Schweikert Tracking Articles Sets, Schweikert Tracking Articles FH Set of 7, IGP Tracking Articles 3 × 3 Set

What is a protection blind, and do I need my own?

A blind is the hide the helper stands in during the protection phase. A full IGP-3 setup uses six. The IQ Dogsport pop-up blind unfolds by itself and folds down to about 65 cm across, at about 2.5 kg each.

IQ notes that classic blinds are more robust in wind, while the pop-up is designed for mobile training. Clubs normally provide blinds, but a portable one is useful for blind searches away from the field.

Shop: IQ Dogsport Pop-Up Protection Blind, Sporthund Mini Protection Blind

What is a position stick or clatter stick used for?

The IQ Dogsport position stick is a visual aid and passive barrier for building a precise heel position, and it can be carried in the whip slot on IQ vests.

A clatter stick, such as Schweikert's split bamboo stick (65 cm), rattles when moved, and helpers use it in protection training. In trials, the FCI rules allow stick contact only on the shoulders and withers.

Shop: IQ Dogsport Obedience Position Stick, Schweikert Bamboo Clatter Stick 65 cm

Which clicker should I choose?

A clicker marks the exact moment your dog does something right, so choose one you can always have to hand. The Mikki finger clicker attaches to your finger with a loop and is loud enough for outdoor training.

The Starmark Deluxe has a raised button and a wristband. The IQ Dogsport retractable YoYo clips to a vest or jacket, so it's ready to use without unclipping.

Shop: Mikki Ring Finger Clicker, Starmark Pro-Training Clicker Deluxe, IQ Dogsport Clicker YoYo

What treat pouch is easiest to use in training?

Look for an opening that stays open and a lining you can wipe clean. The Sporthund Big Pot has a hoop that keeps its 11 cm opening open, a drawcord to close it and a riveted metal clip for your belt.

The IQ Modular Food Pocket has two compartments, one coated for raw or wet food. It clips onto IQ vests, jackets and belts, and is machine washable at 30°C.

Shop: Sporthund Big Pot Treat Bag, Sporthund Dog Treat Bag

What is a training belt for?

A training belt lets you carry treats, toys and small kit without a vest. The IQ Dogsport multifunctional belt takes IQ clip-on accessories such as the Modular Food Pocket, so you can move your kit from vest to belt without emptying it. Many handlers use a belt in warm weather or for short sessions.

Shop: IQ Dogsport Multifunctional Training Belt

What changed for equipment in the 2025 IGP rules?

The FCI-IGP 2025 rules came into force on 1 January 2025. For equipment, the main changes are:

• the IGP-1 tracking line is now 5 m (10 m at IGP-2 and IGP-3);
• the wall is 160 cm vertical height;
• IGP-1 has no hurdle retrieve;
• the wall retrieve is at IGP-3 only.

See our IGP dumbbell guide and tracking guide.

What collar must my dog wear in an IGP trial?

A single-row, loose-fitting, large-link chain collar, worn for the whole trial, with a stop where the law requires one. A tracking harness can be worn in addition for tracking.

How high are the IGP hurdle and wall?

Under the 2025 rules, the hurdle is 100 cm high and 150 cm wide. The wall is two 150 cm-wide boards joined at the top, with a vertical height of 160 cm.

What collar can my dog wear in the BH/VT?

In the BH/VT a leather collar, a fabric collar or a chest harness is allowed. (FCI-IGP Regulations 2025, p.13)

Do I need to carry a lead during an IGP trial?

Yes. You carry a lead throughout the trial, either out of sight or worn with the clip on the side away from your dog's working side. (FCI-IGP Regulations 2025, p.13)

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Tracking

How long should a tracking line be?

For IGP tracking, the FCI-IGP 2025 rules set a 5 m line at IGP-1 and a 10 m line at IGP-2 and IGP-3 (p.36, p.38), and the judge checks its length before the track. A dog may also track free, but must keep at least 10 m ahead, and flexible (retractable) leads aren't permitted.

For training, many handlers also use a 5 m line for shorter tracks or young dogs. We stock 10 m Schweikert multi-rope and nylon lines and a 5 m cotton line.

Shop: Schweikert Multi-Rope Tracking Line 10 m, Schweikert Red Nylon Tracking Line 10 m, Schweikert Cotton Work Lead 5 m

See also: all tracking lines and the IGP Tracking Starter Kit

Should my dog track on a harness or a collar?

Both are allowed in IGP. The FCI rules let the line attach to a loose-fitting collar or to a chest or Böttcher harness without additional straps, with the back strap no further back than the last rib.

The Böttcher harness clips to the collar and runs the line between the front legs, which draws the head towards the track. Its chest strap adjusts from 55 to 88 cm. It's a tracking aid, not a walking harness.

Shop: Böttcher Leather Tracking Harness

What size and type are IGP tracking articles?

Under the FCI rules, articles are about 10 cm long, 2–3 cm wide and 0.5–1 cm high. Within a track they must be different materials, such as leather, textile or wood, and close to the colour of the ground.

IGP-1, IGP-2 and IGP-3 each use three articles. In IGP-1 you use your own, and in IGP-2 and IGP-3 they belong to the tracklayer, so practise with a mix of materials.

Shop: IGP Tracking Articles 7-Piece Set, IGP Tracking Articles 3 × 3 Set

How long are IGP tracks?

Under the FCI IGP rules, an IGP-1 track is at least 300 paces with three legs and two corners, aged for at least 20 minutes.

IGP-2 is 400 paces, aged 30 minutes. IGP-3 is 600 paces with five legs and four corners, aged at least 60 minutes. All three levels use three articles. The tracking-only IGP-FH trial uses seven articles.

Shop: IQ Dogsport Tracking Flag

What is a tracking flag used for?

A tracking flag (tracking sign) marks the start of a track, or key points along it, so you can find the start again and lay tracks in a planned, repeatable way.

The IQ Dogsport flag is stainless steel, 54 cm long and weatherproof. Sporthund makes a blue tracking flag. A tracking bag keeps your articles, flags and line together.

Shop: IQ Dogsport Tracking Flag, Sporthund Tracking Flag, Sporthund Tracking Bag

How do I start tracking with a puppy?

Many trainers start puppies on very short, straight tracks with food in each footstep, on a short line and a harness or flat collar.

They then lengthen the track and add corners, articles and age as the puppy's focus improves. Keep sessions short and successful. An experienced tracking trainer at your club can help you plan the steps.

Shop: Schweikert Cotton Work Lead 5 m, IQ Dogsport Tracking Flag

Can I use a flexi lead for tracking?

Not in an IGP trial. The rules say flexible leads are not permitted. Use a fixed line: 5 m at IGP-1, 10 m at IGP-2 and IGP-3.

Is my everyday harness allowed for IGP tracking?

Only a chest harness or Böttcher harness without additional straps is permitted, and the rear strap must not go past the dog's last rib.

Many walking harnesses don't meet that. The Böttcher harness we sell is a tracking aid only, and Sporthund says it is permitted in IGP tracking when fitted correctly.

Do tracking articles have to be different materials?

Yes. Within one track the articles must be different materials, for example leather, textile or wood. They must not differ significantly in colour from the ground, and they must have been carried in a pocket for at least 30 minutes. Each one measures 10 cm × 2–3 cm × 0.5–1 cm.

What is track marking tape for?

Schweikert's track marking tape is a 75 m roll of 20 mm cellulose tape for marking a track's course. Schweikert suggests the yellow version for handlers with red-green colour weakness, or to mark two different tracks.

How do I measure my dog for a work or tracking harness?

Trainer guidance: measure the chest girth just behind the front legs with a soft tape, then check it against the maker's range. The Schweikert Padded Nylon Work Harness comes in 60–80 cm and 80–100 cm girth sizes. The Böttcher tracking harness adjusts from 55–88 cm round the chest.

See also: tracking and work harnesses

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Training clothing and sizing

Compare waterproof, softshell and insulated styles for men and women in our dog training jackets range. For free arms and reward pockets without sleeves, see our dog training vests.

Is an IQ Dogsport jacket waterproof?

It depends on the model. The IQ Multifunctional Jacket 3.0 and Training Jacket 2.0 are waterproof to 20,000 mm, with taped seams. The IQ Allround Jacket is waterproof and windproof, with sealed seams, but isn't a winter jacket.

The IQ Dog Sport Vest 3.0 is water-repellent, not waterproof. The Summer Vest 3.0 is deliberately not waterproof: it's lighter and has mesh panels. IQ recommends a jacket for prolonged rain.

Shop: IQ Multifunctional Jacket 3.0 Unisex Black, IQ Multifunctional Jacket 3.0 Women's Black

How do IQ Dogsport sizes fit?

IQ size tables give garment measurements, not body measurements, so compare them with a jacket you already own. The Multifunctional Jacket 3.0 Unisex is a long cut with room for a fleece underneath, and IQ says women can take one size smaller than usual.

The Vest 3.0 follows normal men's sizes. The Summer Vest is slightly smaller, so take the larger size if you're between sizes. See the size guides for the Multifunctional Jacket 3.0 Unisex, Multifunctional Jacket 3.0 Women's, Vest 3.0 and Summer Vest 3.0, or email us.

Shop: IQ Multifunctional Jacket 3.0 Unisex Blue, IQ Dog Sport Vest 3.0

What pockets does a dog training vest need?

Most handlers want a large back pocket for a tug or bite pillow, front pockets for treats and a way to reward from the centre of the body.

The IQ Dog Sport Vest 3.0 has two chest pockets that zip into one large toy pocket, with a pull system to release the toy.

It also has front and back pockets, a whip or stick slot and loops for the Modular Food Pocket. The Schweikert training vest has chest, front and full-width rear pockets.

Shop: IQ Dogsport Dog Sport Vest 3.0, Schweikert Training Vest

Related guide: dog training jackets and vests: what to look for

Is a dog training vest the same as a weighted vest for dogs?

No. Our training vests are worn by the handler to carry toys, treats and kit. They aren't weighted vests for the dog.

If you were searching for a dog weight vest, we don't sell one. Handler vests such as the IQ Dog Sport Vest 3.0 are designed for rewarding the dog quickly during training.

Shop: IQ Dogsport Dog Sport Vest 3.0

Which Arrak jacket is waterproof?

The Arrak Original Jacket is wind- and waterproof, with fully taped seams and a 10,000 mm water column. Its slightly roomy fit leaves space for a mid-layer.

The Akka Softshell has a 3,000 mm water column and is water-repellent, so it's suited to showers and wind rather than heavy rain. K9 Store is an authorised UK dealer for Arrak.

Shop: Arrak Men's Original Jacket, Arrak Women's Original Jacket Black, Arrak Men's Akka Softshell Jacket

What trousers work for dog training?

Look for stretch for kneeling and moving, reinforced or hard-wearing fabric where dogs jump up, and pockets you can reach easily. We stock Arrak's Active Stretch, Motion Flex and Quick Dry outdoor trousers, and Schweikert makes a unisex training trouser. For bite work, wear protective scratch trousers instead. See dog training trousers.

Shop: Arrak Men's Quick Dry Trousers, Arrak Women's Quick Dry Trousers, Schweikert Dog Training Trousers

Can I return clothing if it doesn't fit?

Yes. You have 14 days from receiving your order to change your mind. Try it on as you would in a shop, but return it unworn, unused and with all labels attached; items returned worn or without labels can't be refunded.

For a different size, the quickest way is to place a new order and return the original as a change-of-mind return. See our returns policy.

Do you sell Schweikert, Sporthund and IQ Dogsport exclusively?

Yes. K9 Store is the exclusive UK distributor of Schweikert, Sporthund and IQ Dogsport. That covers their clothing, sleeves, bite pillows, tugs, leads, dumbbells and tracking equipment.

Browse Schweikert, Sporthund and IQ Dogsport, or email us if you need an item from their catalogues that you can't see on our site.

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Toys, balls and tugs

What size ball is safe for my dog?

The PDSA advises choosing a ball too big to fit whole into your dog's mouth, but still easy to carry. Larger breeds need a wider diameter. A ball with a hole through it can let air pass if it does get stuck.

Check balls regularly and replace them as soon as they crack or break. For working dogs, many trainers also choose a ball on a cord so it can be presented safely.

Shop: IQ Dogsport UnbreakaBall 7.5 cm, LIKER Cord Ball

Why use a ball on a string?

A ball on a cord lets you throw it further and tug with the dog while keeping your hands away from its mouth. You can also hide it in a pocket and present it quickly as a reward.

The IQ UnbreakaBall's 7.5 cm ball runs freely on the cord so the dog grips in the middle, and it floats. The LIKER Cord has a soft cord and floats high in the water.

Shop: IQ Dogsport UnbreakaBall, LIKER Cord Ball, Schweikert Ball on a String 35 cm

Is any dog toy truly unbreakable?

No. Even IQ Dogsport, the maker of the UnbreakaBall, says that no dog toy is unbreakable. It describes the ETPU ball as very durable and resistant to crumbling. Supervise your dog with toys, put them away after training and replace any toy that is cracked, torn or coming apart.

Shop: IQ Dogsport UnbreakaBall

Which toys float for water work?

Several of our toys are made to float. IQ Dogsport says the UnbreakaBall floats. Sporthund says the LIKER Cord floats almost entirely above the surface, which helps dogs that don't like diving.

The KONG Aqua has a foam core so it floats, and a rope for throwing further. Always supervise your dog near water.

Shop: LIKER Cord Ball, KONG Aqua, IQ Dogsport UnbreakaBall

Which tug suits a puppy?

Puppies need something soft, light and easy to grip. Many trainers start with a short, padded tug that has a hand loop, then move to longer and firmer tugs as the grip develops.

Schweikert's Nylcot puppy tug is 15 cm long and softly padded. The Freshline puppy teething tugs are soft and have handles. Tug gently with young puppies, and let them win often.

Shop: Schweikert Nylcot Puppy Tug 15 cm, Freshline Puppy Teething Tug

Jute, leather or Nylcot tug: which is better?

Each has its uses. Jute is natural, grippy and widely used for young dogs. Many trainers use soft leather tugs and rags for puppies and for drive building. Nylcot is a hard-wearing cotton-synthetic blend. Many trainers keep several materials so the dog learns to grip whatever is presented.

Shop: Schweikert Jute Tug Roll 25 cm, Schweikert Nylcot Tug 25 cm, Sporthund Puppy Leather Tug

Can I leave my dog alone with a tug or ball?

We recommend against it. Tugs, balls on cords and training toys are designed for interactive play with you, not for chewing while unsupervised.

Manufacturers such as IQ Dogsport and Sporthund advise supervising your dog and replacing damaged toys. Put training toys away after each session, which also keeps them valuable as rewards.

What is a treat-dispensing toy for?

A treat-dispensing toy releases food as the dog works at it, which can keep a dog occupied. The Starmark Treat Dispensing Chew Ball, which we sell on a rubberised nylon strap, releases treats as the dog rolls and chews it.

Schweikert's Naturals Barrel is natural rubber without plasticisers or dyes. Never leave your dog unsupervised with one, and replace it if it's damaged.

Shop: Treat-Dispensing Chew Ball on a String

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Ordering, delivery and returns

When will my order be dispatched?

Order by 2pm, Monday to Friday, for same-day dispatch. Orders placed after 2pm, or at the weekend, are dispatched on the next working day, and orders after 2pm on Friday go out on Monday. You'll get an email as soon as your order is on its way.

How much is delivery, and is it insured?

Every order is sent fully insured at no extra cost. E-collars ship with free insured next-day delivery by Royal Mail Special Delivery to Great Britain. For other orders, the delivery options and prices appear at checkout, and orders of £750 or more qualify for free insured next-day delivery.

Northern Ireland orders include a £3 postage paperwork charge. Some postcode areas may incur courier surcharges.

Do you deliver outside the UK?

Not at the moment. We only deliver to UK addresses, including Northern Ireland, and some items can't be sent to offshore islands. Northern Ireland orders are shipped within 48 hours, excluding weekends, by Royal Mail or Parcelforce depending on the service you choose.

What is your returns policy?

You can cancel for any reason within 14 days of receiving your order. Email info@k9store.co.uk with your order number, then send the item back within 14 days.

Items must be unused, with tags attached, and you pay the return postage. We refund the item within 14 days of receiving it back, plus standard delivery if you return the whole order.

For hygiene reasons, sealed e-collars, muzzles, goggles and ear protection can't be returned once opened, unless faulty. Full details are in our returns policy.

What if my item is faulty?

If an item is faulty or not as described, tell us within 30 days of delivery and you're entitled to a full refund. Email info@k9store.co.uk with your order number and a photo, and we'll reimburse your return postage.

After 30 days, faults are handled under the manufacturer's warranty, and contacting the manufacturer is usually the quickest way to get a repair. This doesn't affect your statutory rights.

Do you price match?

Yes, on new e-collars and Herm Sprenger collars. If you find the identical item cheaper, in stock, at a UK-based authorised retailer, email us the link before you order.

Marketplaces, auctions, clearance, bundles and voucher-code prices are excluded, as are the Dogtra YS300, YS600, iQ Mini and Smart No Bark. We can't refund the difference after you've ordered. See the Price Match Promise.

My parcel says delivered but hasn't arrived. What should I do?

Tell us as soon as you can. Every order is insured, so we'll check the courier's delivery evidence, such as a photo or GPS location, and open a claim. If it was left in a safe place or with a neighbour you chose, we may ask for more information, and sometimes a police crime reference, before we replace or refund it.

If a parcel hasn't arrived within 14 days of dispatch, we treat it as lost.

Can I get advice before I buy?

Yes. Email info@k9store.co.uk with your dog's breed, age and weight, and what you're training for, and we'll help you choose. Our team includes experienced working-dog trainers.

Advice is particularly useful for e-collar models, prong collar sizing and choosing a bite sleeve, so ask before you order. You can also reach us through our contact page.

Do you deliver to Northern Ireland?

Yes. Northern Ireland orders are shipped within 48 hours, excluding weekends, by Royal Mail or Parcelforce depending on the service you choose at checkout. A flat-rate shipping fee applies.

What happens if my order is delayed?

Orders placed before 2pm, Monday to Friday, are normally dispatched the same working day. If delivery isn't made within 28 days of the expected date, we'll tell you and offer you the option to cancel for a full refund.

If a parcel hasn't arrived within 14 days of dispatch, contact us and we'll treat it as lost and send a replacement or refund.

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